Unified Government ‘will simplify’ trash and recycling customer service
KANSAS CITY, Mo. (KCTV) - Wyandotte County and Kansas City, Kansas, are changing how customer service calls concerning trash and recycling are handled.
Beginning Saturday, Feb. 1, customers should WM for inquiries regarding those services.
“This transition will simplify the reporting process for residents and ensure their issues are resolved faster by connecting them directly with WM, the team responsible for service delivery,” said Diana Miles, Solid Waste Manager.
Residents should report missed collections and access service information directly throught WM. After the change, calls into the Unified Government’s 3-1-1 Call Center regarding trash and recycling will be forwarded to WM.
Residents can WM by:
- Visiting WM.com and creating an
- ing the WM mobile app
- Calling WM at 800-796-9696.
WM says the change will improve efficiency, reduce delays and provide more reliable assistance.
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